Coaching and Mentoring


Successful coaching depends on successful goal setting. After analysing your strengths and limitations in the workplace, through PPA (personality profile analysis) sometimes known as personality assessment, we are able to identify where coaching will support and enhance everything you do, whether it is in the workplace or in supporting your life values. Business Coaching in Shropshire

An essential part of people development

Coaching is an essential part of people development and all too often this is neglected. Coaching isn’t just for sporting achievements – coaching in the workplace or in business helps people set goals and works towards them. It enables people to unleash their full potential. Coaching continues to be one of the most powerful and cost effective ways of developing individual and organisational performance. Effective coaching will improve motivation by helping to set the direction and vision for teams and individuals, which in turn will improve productivity and profitability for the organisation.

Benefits of business coaching

ILM logoCoaching improves productivity in the business and workplace. It’s a two way conversation which helps build trust between the coach and coachee. Coaching also builds:-
  • Better communication and interpersonal skills
  • Increased confidence and motivation
  • Improved conflict resolution
  • Better management performance
Our coaching and mentoring qualifications enable individuals to learn, grow and deliver their full potential. They are suitable for new and aspiring leaders as well as your senior management team. Always Consult is an accredited ILM centre and we are pleased to offer the following coaching qualifications at level 3 and 5:

Level 3 Coaching

Who is this qualification for?
This qualification enables people to confidently and effectively coach or mentor people with confidence within an organisational context. It is also great for people just starting out or wanting to get into a career in coaching or mentoring.
Benefits for individuals
  • Know what it takes to be an effective coach and mentor
  • Understand the role and responsibilities of a coach and mentor
  • Manage coaching and mentoring processes
  • Put your new skills into practice by carrying out supervised coaching or mentoring sessions
  • Analyse your own coaching or mentoring performance so that you can improve your own ability
Benefits for employers
  • Effective coaching and mentoring improves organisational performance
  • Your coaches and mentors will be equipped with the skills, knowledge and understanding to best perform their roles
  • Developing highly effective coaches or mentors enhances organisational culture
Full ILM course details: Level 3 Certificate in Effective Coaching and Mentoring (PDF file)

Level 5 Coaching

Who are these qualifications for?
These qualifications are aimed at managers and others who have significant responsibility for effective coaching and mentoring as part of their daily role within the organisation. They are also ideal for people wishing to move into a development role or start a career as a freelance coach or mentor.
Benefits for individuals
  • You will be able to assess your own skills, knowledge and behaviours as a coach and mentor
  • You will know how to manage the coaching or mentoring process within your organisation
  • Deepen your understanding of how the organisation can affect coaching or mentoring
  • Effectively plan, deliver and review your coaching and mentoring
  • Enables you to plan your further development in coaching or mentoring
Benefits for employers
  • Your coaches and mentors will be equipped with the skills, knowledge and understanding to best perform their roles
  • Your coaches and mentors will be able to develop a coaching and mentoring culture so that individuals can improve their performance and productivity
Full ILM course details: Level 5 Certificate and Diploma in Effective Coaching and Mentoring (PDF file)


Business mentoring is our speciality and all our business advisors are SFEDI accredited. SFEDI is the government-recognised UK Standards Setting Body for Business Support and Business Enterprise. We are delighted to include a new offering in our suite of ILM qualifications:

ILM Level 2 Award in Introduction to Mentoring Skills

The Award in Introduction to Mentoring Skills aims to equip team leaders and aspiring first time managers with the skills and knowledge to understand and undertake effective mentoring to aid their own personal development. This will enable them to move into supervisory and management roles later with greater ease.The Programme consists of two modules and can be delivered in-house, online or at our training venue in the heart of the Shropshire countryside. Our latest offering has  recently been snapped up by individuals working in the charity sector who were looking for their first introduction and qualification in mentoring skills. Mentoring at Always Consult Shrewsbury The programme aims to enable individuals to:
  • Develop an understanding of the role and nature of mentoring
  • Utilise mentoring skills to reflect on your own performance – learn key listening and questioning techniques
  • Understand how to organise mentoring activities – plan for effective mentoring sessions
  • Reflect on own performance and define the goals, progress and actions needed to improve
Full ILM course details: (PDF file) Always Consult is an ILM accredited centre with specialist trainers. If you would like to discuss how we can assist you or your staff with this qualification, please click to get in touch.

The Personal Benefits of Coaching

The personal benefits of coaching are as wide-ranging as the individuals involved. Numerous clients report that coaching positively impacted their careers as well as their lives by helping them to:
  • Establish and take action towards achieving goals
  • Become more self-reliant
  • Gain more job and life satisfaction
  • Contribute more effectively to the team and the organization
  • Take greater responsibility and accountability for actions and commitments
  • Work more easily and productively with others (boss, direct reports, peers)
  • Communicate more effectively
(source: Ken Blanchard Companies) Coaching in organisation and leadership settings is also an invaluable tool for developing people across a wide range of needs. The benefits of coaching are many; 80% of people who receive coaching report increased self-confidence, and over 70% benefit from improved work performance, relationships, and more effective communication skills. 86% of companies report that they recouped their investment on coaching and more (source: ICF 2009).

The Benefits of Coaching in Organisations:

  • Empowers individuals and encourages them to take responsibility
  • Increases employee and staff engagement
  • Improves individual performance
  • Helps identify and develop high potential employees
  • Helps identify both organizational and individual strengths and development opportunities
  • Helps to motivate and empower individuals to excel
  • Demonstrates organisational commitment to human resource development

How long does an average workplace coaching session last for?

Most coaching sessions last for anywhere from five minutes to two or three hours. Most coaching sessions probably fall in the 60-90 minute range. But some coaches offer quick, laser sessions, and others prefer longer, marathon session that last two hours or more.

How many coaching sessions should I need?

There are no given formulas when it comes to frequency and length of sessions. Coaching is meant to be a shorter-term contract than mentoring. On average 12 hours over 8 sessions are often considered a good length of time to ensure goals are achieved- often a month or 6-weeks in between the sessions. This does depend on the urgency of the issue or what suits the coachee’s availability amongst other things.

How does remote coaching work?

We offer remote coaching which can be part of the agreed coaching contract between coach and coachee. This could be a combination of face-to-face and telephone/business skype or Go To Meeting. Again, this depends on working commitments and what suit’s the coachee and the organisation.

What is a coaching contract?

A coaching contract is an agreement which can be formal or informal. It sets out the number of coaching sessions and the length of the sessions. It will include confidentiality and the re-scheduling policy. It can be flexible if all parties are in agreement.

What’s the difference between a life coach and a business coach?

Business coaches have expertise in the business world and therefore choose to coach individuals looking to excel in business. This could include entrepreneurs, company owners, middle and senior managers, CEO’s and employees in general. Life coaches will help their coachee’s with all aspects of life where they may need support and coaching, techniques- to help them move forward.   Coaching can help you realise your dreams and unlock the potential within you. It can help change the ingrained behaviours that prevent progression. Coaching is both inspirational and motivational for both coach and coachee.