Customer Service

Customer Service: Do you want your organisation to stand head and shoulders above the rest?  We offer customer service training as stand-alone “open courses” or as a nationally recognised qualification. A happy, satisfied customer is likely to return and tell others about the good experiences they had when dealing with your company.

The OCR Level 2 Customer Service is for learners who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions.

We also offer the ILM Level 2 unit on “Meeting Customer Needs” which goes towards the Award or Certificate in the Leadership and Team Skills qualification.

Our flexibility enables us to offer bespoke training to your company covering many aspects of what good customer service looks like, without the extra work required to gain a qualification.

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