How To Say “No!” without Feeling Guilty: It’s our Assertiveness course. Many staff feel backed into corners when approached by colleagues or agencies bombarding them with requests. They just want to “help”. However, is it to the detriment of their own work? Are they crossing boundaries and taking on projects that are outside their remits? This one-day course looks at influencing and negotiating skills and how to say “No!” (in a diplomatic way, of course!). The programme equips staff with the confidence to be assertive, without being arrogant and effective communication skills that can be used to maintain positive working relationships.